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Quality ISO 9001:2000
ISO 9001 - The standard for excellence is our standard for success!.

Air America Logistics Company has been ISO 9001 registered since September 12, 2000. ISO certification ensures that our customers will receive the same excellent service time and time again. At Air America Logistics, we are committed to continually improving our operations systems to meet all our customers' transportation needs. As part of our Quality Tracking procedure, we have implemented a number of reports and procedures to identify any service issues and to implement and evaluate solutions for those issues.

These include:

  • Corrective and Preventive Action Report
  • Incident Report
  • QOS (Quality of Service)
  • Trackables Report
  • Management Review Meeting
  • Internal Quality Audits of Policies and Procedures
  • Approved Carrier Lists
  • Carrier Review Meeting
  • Carrier Survey
  • Request for Change
  • Request for Training
  • Employee Suggestions
Our operations team also includes a Flight Operations Analyst, whose responsibilities not only include reviewing and updating operations procedures, but also identifying other areas for improvement. These range from the way we provide our services, to communication with customers and carriers to changes in internal training methods to continuously find better ways of running our business as a whole.



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